Last updated: 1 June 2022
Items must be returned in their original packaging, possibility to send back all returned items in original packaging to our main warehouse. You must notify us within 48 hours of receiving your items of any fault, damage or mistake. Sofa Bespoke will conduct an immediate inquiry to determine the full extent of your dissatisfaction, and liability and seek to resolve any issues. It is the customer’s responsibility to check and inspect their goods. It is the responsibility of the customer to point out any damage or fault while the couriers are present, as any damage due to delivery needs to be proved.
If goods are to be returned at a later date, all items for return must be unused, unopened and in full original packaging. You must ensure the item is ready for collection prior to the vehicle arriving, in its original packaging. Failure to provide the original packaging will result in a repackaging cost. Please call our office for the cost and to arrange re-packaging.
On collection, the item/s will be inspected for any damage or wear. If found, photographs will be taken, details will be noted on the collection note, which you must sign. If damaged or worn, Sofa Bespoke can only repair and sell the item as second-hand and then refund to you the net proceeds of this sale. A full refund (net of any appropriate delivery and collection fees) can only be given when the item is collected in undamaged and unused condition and in its original unopened packaging.
We will only attempt collection twice, both incurring a collection fee. After this we will not try again and you will no longer be entitled to a refund. Refunds will be processed after the items have been returned to us. Delivery charges will not be refunded. Warranty shall not extends to items on Display and Clearance Sale.
Damaged or Faulty Items:
We request all our customers to thoroughly inspect your goods upon delivery and sign a delivery note to show you are happy with your delivered item/s. We cannot accept liability for any damage reported to us due to delivery at a later date. You must call us while the courier is still there if you wish to return the item. We will require photos showing the damage or fault before we can determine the best course of action. Damaged or faulty products will be repaired to the highest standard as soon as possible.
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